This End User License Agreement ("EULA" or "Agreement") is a legally binding contract between you ("User," "you," or "your") and OSAIX LLC ("OSAIX," "we," "us," or "our"), governing your access to and use of the Flo.Studio platform, including all associated software, services, APIs, documentation, and content (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this EULA, our Terms of Service, and our Privacy Policy. If you do not agree, do not use the Platform.

If you are accepting this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement.

1. License Grant

Subject to your compliance with this Agreement and payment of all applicable fees, OSAIX grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform solely for your internal business purposes during the term of your subscription.

This license permits you to:

Access and use the Platform features available under your subscription tier
Create, edit, store, and export process flows and related content
Use AI-powered analysis and generation features (where included in your subscription tier)
Invite authorized users within your organization (for Team plans)
Generate and download exports in supported formats (PPTX, CSV, Excel, Visio)

This license does not constitute a sale of any rights in the Platform. OSAIX reserves all rights not expressly granted herein.

2. License Restrictions

You shall not, and shall not permit any third party to:

Reverse engineer, decompile, or disassemble any portion of the Platform, except to the limited extent that applicable law expressly prohibits this restriction
Sublicense, resell, rent, lease, or lend your access to the Platform, or make the Platform available to any third party on a service bureau, time-sharing, or similar basis
Copy, modify, or create derivative works based on the Platform or any portion thereof
Use the Platform for competitive analysis, benchmarking, or to build a competing product or service without the prior written consent of OSAIX
Scrape, crawl, or use automated tools to extract data, content, or code from the Platform beyond what is expressly permitted by the Platform's features
Remove, alter, or obscure any proprietary notices, labels, or marks on the Platform
Circumvent or disable any security, authentication, or access control mechanisms of the Platform
Share account credentials with unauthorized individuals or allow multiple individuals to use a single-user account
Use the Platform to process, store, or transmit any content that infringes the intellectual property rights of a third party
Use the Platform in violation of any applicable law, regulation, or third-party rights

3. Intellectual Property

Platform Ownership

The Platform, including all software, algorithms, user interfaces, designs, text, graphics, logos, trademarks, and documentation, is the exclusive property of OSAIX and its licensors. The Platform is protected by copyright, trademark, trade secret, and other intellectual property laws. Nothing in this Agreement transfers any ownership interest in the Platform to you.

Your Content

You retain all ownership rights in the content you create, upload, or input into the Platform ("Your Content"), including process flows, discovery notes, feedback, RACI matrices, task assignments, and any other data you provide. By using the Platform, you grant OSAIX a limited, non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and process Your Content solely to the extent necessary to provide, maintain, and improve the Platform and as described in our Privacy Policy.

This license terminates when you delete Your Content from the Platform or when your account is terminated, subject to the data retention periods described in Section 13.

Feedback

If you provide suggestions, enhancement requests, recommendations, or other feedback regarding the Platform ("Feedback"), you grant OSAIX a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Platform without obligation or compensation to you.

4. AI-Generated Content

The Platform includes AI-powered features that generate content such as sub-process flows, analyses, compliance reports, RACI suggestions, and other outputs ("AI Outputs"). These features are powered by third-party AI models (currently Anthropic Claude). Regarding AI Outputs, you acknowledge and agree that:

As-is basis: AI Outputs are provided "as-is" as a starting point for your professional review. They are not a substitute for professional judgment, legal advice, compliance guidance, or domain expertise.
No accuracy guarantee: OSAIX does not guarantee the accuracy, completeness, correctness, originality, or fitness for any particular purpose of any AI Output.
User responsibility: You are solely responsible for reviewing, validating, and approving all AI Outputs before relying on them or incorporating them into deliverables.
No IP claims by OSAIX: OSAIX does not claim ownership of AI Outputs generated from Your Content. However, OSAIX makes no warranty or representation that AI Outputs are free from third-party intellectual property claims.
No IP warranty: AI Outputs may resemble content from the AI model's training data. You assume all risk related to intellectual property claims arising from your use of AI Outputs.
Data handling: Your Content sent to AI providers for processing is handled in accordance with our Privacy Policy. Under current commercial API terms with Anthropic, your data is not used for model training and is not retained beyond the request processing window.

5. Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account, whether or not authorized by you
Ensuring that your account information is accurate and current
Restricting access to your account to authorized individuals only

You must notify OSAIX immediately at support@flostudio.ai upon becoming aware of any unauthorized access to or use of your account, or any other breach of security. OSAIX will not be liable for any loss or damage arising from your failure to safeguard your account credentials.

6. Data Ownership & Portability

We believe your data belongs to you. Accordingly:

Ownership: You retain full ownership of Your Content at all times. OSAIX acquires no ownership interest in Your Content by virtue of your use of the Platform.
Export: You may export Your Content at any time during your active subscription using the Platform's built-in export features (PPTX, CSV, Excel, Visio formats).
Post-termination export: Upon termination or expiration of your subscription, you will have a thirty (30) day grace period to export Your Content. OSAIX will provide reasonable assistance upon request during this period.
Deletion: Following the 30-day post-termination export window, OSAIX may permanently delete Your Content from its systems, including all backup copies, in accordance with our data retention policies described in the Privacy Policy.
Portability requests: For bulk data export requests beyond what the Platform's export features support, contact support@flostudio.ai.

7. Subscription & Payment

Subscription Tiers

The Platform is offered under the following subscription tiers:

Free ($0/month) — Limited access to basic features
Pro ($49/month) — Full access to process flows, exports, and workshop tools
Pro+AI ($99/month) — Includes AI-powered analysis, sub-process generation, and custom reports
Team ($149/seat/month) — Multi-user collaboration, task assignment, and enterprise features

Billing & Auto-Renewal

Paid subscriptions are billed in advance on a monthly or annual basis (as selected at the time of purchase) and renew automatically at the end of each billing period unless cancelled before the renewal date. Payment is processed through Stripe. By subscribing, you authorize OSAIX to charge your payment method on file for all applicable fees.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period for which you have already paid. No partial refunds are provided for unused portions of a monthly billing period.

Refund Policy

Monthly subscriptions: No refunds for partial months. You retain access through the end of the current billing period.
Annual subscriptions: Prorated refunds may be issued for unused full months remaining on an annual subscription, at OSAIX's discretion, if requested within the first 30 days of the annual term or upon a material change to these terms.

Price Changes

OSAIX may adjust subscription pricing upon thirty (30) days' prior written notice (via email or in-app notification). Price changes will take effect at the start of the next billing period following the notice period. Your continued use of the Platform after a price change constitutes acceptance of the new pricing. If you do not agree, you may cancel before the new pricing takes effect.

Failed Payments

If a payment fails, OSAIX will attempt to process the charge up to three (3) additional times over a seven (7) day period. If all attempts fail, your account may be downgraded to the Free tier or suspended until payment is resolved.

8. Service Levels

OSAIX uses commercially reasonable efforts to maintain Platform availability of 99.5% measured on a monthly basis, excluding:

Scheduled maintenance windows (announced at least 24 hours in advance)
Emergency maintenance required to address security vulnerabilities or critical issues
Downtime caused by third-party services (Supabase, Vercel, Anthropic, Stripe)
Force majeure events as described in Section 15
Misuse, abuse, or actions by the User that cause disruption

Free tier accounts are provided on a best-effort basis and are not subject to any uptime commitment. OSAIX does not provide a service level agreement (SLA) with guaranteed uptime credits. For enterprise SLA requirements, contact support@flostudio.ai.

9. Confidentiality

"Confidential Information" means any non-public information disclosed by either party to the other, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Your Content is considered your Confidential Information.

Each party agrees to:

Protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care
Use the other party's Confidential Information only to fulfill its obligations under this Agreement
Not disclose the other party's Confidential Information to any third party except as necessary to perform under this Agreement, and then only under obligations of confidentiality at least as protective as those herein

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order, provided the receiving party gives the disclosing party reasonable advance notice (where permitted) and cooperates in seeking a protective order.

10. Indemnification

By You

You agree to indemnify, defend, and hold harmless OSAIX, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content, including any claim that Your Content infringes or misappropriates a third party's intellectual property or other rights; (b) your violation of this Agreement; (c) your use of AI Outputs in violation of applicable law or third-party rights; or (d) your negligent or willful misconduct.

By OSAIX

OSAIX agrees to indemnify, defend, and hold harmless you from and against any third-party claim that the Platform itself (excluding Your Content and AI Outputs) infringes or misappropriates a valid United States patent, copyright, or trade secret, provided that you: (a) promptly notify OSAIX in writing of the claim; (b) grant OSAIX sole control of the defense and settlement; and (c) provide reasonable cooperation at OSAIX's expense. OSAIX's obligations under this section do not apply to claims arising from: (i) modifications to the Platform not made by OSAIX; (ii) use of the Platform in combination with non-OSAIX products or services; or (iii) use of the Platform in violation of this Agreement.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OSAIX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF OSAIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OSAIX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO OSAIX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF YOUR REMEDIES UNDER THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Warranty Disclaimer

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

OSAIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. OSAIX DOES NOT WARRANT THAT THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM, INCLUDING AI OUTPUTS, WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES.

YOU ACKNOWLEDGE THAT YOU USE THE PLATFORM AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM YOUR USE OF THE PLATFORM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OSAIX'S WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

13. Termination

Termination by You

You may terminate this Agreement at any time by cancelling your subscription and deleting your account. Cancellation of a paid subscription takes effect at the end of the current billing period.

Termination by OSAIX

OSAIX may terminate or suspend your access to the Platform immediately, without prior notice, if: (a) you materially breach this Agreement and fail to cure such breach within fifteen (15) days of written notice; (b) you engage in activity that poses a security risk to the Platform or other users; (c) you fail to pay applicable fees after the grace period described in Section 7; or (d) OSAIX is required to do so by law.

Effects of Termination

You will have thirty (30) days after termination to export Your Content using the Platform's export features or by contacting support.
After the 30-day export window, OSAIX may permanently delete Your Content from its systems, including backup copies, in accordance with the data retention schedule in the Privacy Policy.
All licenses granted to you under this Agreement will immediately terminate.
You remain responsible for any fees incurred prior to termination.

Surviving Provisions

The following sections survive termination: Section 3 (Intellectual Property), Section 4 (AI-Generated Content), Section 9 (Confidentiality), Section 10 (Indemnification), Section 11 (Limitation of Liability), Section 12 (Warranty Disclaimer), Section 14 (Governing Law & Dispute Resolution), and this Section 13.

14. Governing Law & Dispute Resolution

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Class Action Waiver

YOU AND OSAIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information. Additionally, claims within the jurisdiction of a small claims court may be brought in such court in lieu of arbitration.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) to the extent such failure or delay results from causes beyond the reasonable control of that party, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions, embargoes, fire, flood, power outages, internet or telecommunications failures, cyberattacks, or the failure or unavailability of third-party services (including cloud infrastructure providers). The affected party shall give prompt notice to the other party and shall use commercially reasonable efforts to mitigate the impact of the force majeure event.

16. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the parties' original intent. If such modification is not possible, the provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

This Agreement, together with the Terms of Service and Privacy Policy, constitutes the entire agreement between you and OSAIX with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No amendment to or modification of this Agreement shall be binding unless in writing and signed by OSAIX or posted as an update to this page with appropriate notice. OSAIX will notify you of material changes to this Agreement via email or in-app notification at least thirty (30) days before such changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Agreement.

18. Contact Information

If you have questions about this EULA, please contact us:

General support: support@flostudio.ai
Privacy inquiries: privacy@flostudio.ai
Entity: OSAIX LLC